Terms of Service
Last updated: August 3, 2026
1. Terms of Service Agreement
Welcome to Artistek. These Terms of Service ("Terms") constitute a legally binding agreement between you and Artistek, Inc. ("Artistek," "we," "us," or "our") governing your access to and use of Artistek, including Artistek.io, Artistek.live, Artistek.shop, and all associated websites, applications, and services (collectively, the "Platform" or "Services").
By accessing or using the Platform, you agree to be bound by these Terms, including Section 12 (Binding Arbitration and Class Action Waiver) and Section 13 (Accessibility). If you disagree with any part of these Terms, you do not have permission to access the Platform.
The Platform is where venues and bands book shows together, and where related service providers including artists, venues, production companies, vendors, and event planners ("Service Providers") can connect with users seeking those services ("Clients"). Artistek is not a party to any agreements entered into between Clients and Service Providers.
2. Eligibility and Account Registration
2.1 Eligibility
To use the Platform, you must be at least 18 years old and have the legal capacity to enter into contracts. By using the Platform, you represent and warrant that you meet these eligibility requirements.
2.2 Account Registration
You must register for an account to access certain features of the Platform. When registering, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2.3 Account Types
The Platform offers different account types:
- Client Account: For individuals or organizations seeking to book entertainment services
- Artist Account: For musicians, bands, DJs, and other performers
- Venue Account: For event spaces and locations
- Production Company Account: For companies providing production services
- Vendor Account: For service providers such as photographers, caterers, florists, etc.
- Event Planner Account: For professional event planning services
3. Use of the Platform
3.1 License to Use Platform
Subject to your compliance with these Terms, Artistek grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for your personal or internal business purposes.
3.2 Acceptable Use
You agree not to:
- Use the Platform for any illegal purpose or in violation of any laws
- Post false, inaccurate, misleading, defamatory, or fraudulent content
- Circumvent, manipulate, or attempt to avoid our fee structure or billing process, including arranging payments for bookings outside of the Platform
- Use automated scripts to collect information or interact with the Platform
- Interfere with or disrupt the Platform or servers
- Impersonate any person or entity
- Harvest or collect information about users without their consent
- Upload viruses or other malicious code
- Violate the intellectual property rights of others
- Engage in any activity that could damage our reputation
3.3 User Content
You may post, upload, or submit content to the Platform ("User Content"). You retain ownership of your User Content, but grant Artistek a worldwide, perpetual, irrevocable, non-exclusive, royalty-free license to use, reproduce, modify, publish, distribute, and display such User Content in connection with operating and providing the Platform.
You represent and warrant that you own or have the necessary rights to your User Content and that your User Content does not infringe any third party's rights.
4. Fees, Pricing, and Payments
4.1 Current Fee Structure
As of the date of these Terms, Artistek's fee structure is as follows:
- Booking Fee: Artistek charges a platform fee of 5% of the agreed artist fee on each completed booking transaction. This fee is charged to the booking client (venue, promoter, or other buyer) in addition to the artist's fee at the time of payment; the artist receives 100% of the agreed amount.
- Payment Processing Fees: 3% for credit/debit card transactions, or 0.8% (capped at $5) for ACH bank transfers, passed through at cost from our payment processor, Stripe.
- Subscription Fees: None at this time. Access to the Platform is currently provided at no recurring charge.
- Add-On Fees: None at this time. All currently available features are included with your account at no additional cost.
The fee structure described above reflects Artistek's pricing at the time these Terms were last updated. It is provided for informational purposes only and does not constitute a guarantee of future pricing.
4.2 Right to Change Fees, Important Notice
Please Read Carefully
Artistek reserves the right to change, modify, add, or remove fees and pricing at any time, for any reason, with or without advance notice, at its sole discretion. This includes, but is not limited to:
- Increasing or decreasing the percentage-based booking fee
- Introducing monthly or annual subscription plans (free or paid) for basic and advanced access tiers
- Introducing add-on fees for premium or advanced features, including but not limited to: AI-powered tools and models, expanded storage capacity, advanced analytics, priority support, verified badges, enhanced profile features, and promotional placement
- Changing payment processing fee pass-throughs
- Introducing per-transaction fees, listing fees, or other charges
- Grandfathering existing users into previous pricing tiers, or not, at Artistek's sole discretion
Your continued use of the Platform after any fee change takes effect constitutes your acceptance of the revised pricing. If you do not agree to a fee change, you must stop using the Platform before the change becomes effective.
We will make reasonable efforts to notify users of material fee changes through email, in-app notifications, or an updated notice on the Platform. However, we are not obligated to provide advance notice of fee changes, and changes may take effect immediately upon posting. It is your responsibility to review the current fee schedule, which is always available in these Terms and on the Platform's pricing page (if applicable).
4.3 Future Subscription Plans
Artistek intends to introduce tiered subscription plans in the future. These may include free tiers with limited features and paid tiers that unlock additional capabilities. Specific features, pricing, and availability of subscription plans will be announced separately and are subject to change. Access to any subscription-based feature requires acceptance of the then-current pricing terms at the time of subscription.
4.4 Future Add-On Features
Artistek may in the future charge separately for advanced or premium features that are currently included at no cost. Examples of features that may become subject to add-on fees include, without limitation:
- AI-powered booking recommendations, contract drafting, and performance analytics
- Access to advanced or third-party AI models integrated into the Platform
- Expanded media storage for photos, videos, and press kits
- Priority listing and promotional placement in search results
- Advanced reporting, revenue analytics, and financial dashboards
- Dedicated account management or priority customer support
- Custom branding, white-label features, or API access
The fact that a feature is currently available at no cost does not create any right or expectation that it will remain free. Artistek may begin charging for any feature at any time upon notice as described in Section 4.2.
4.5 Bookings
The Platform facilitates bookings between Clients and Service Providers. Artistek is not a party to these bookings and is not responsible for the performance or non-performance of either party. All bookings are solely between the Client and Service Provider.
4.6 Payment Processing
All payments for bookings are processed through our third-party payment processor, Stripe. By making a booking, you agree to pay all applicable fees in effect at the time of the transaction, including the platform booking fee, applicable payment processing fees, and any applicable taxes.
4.7 Escrow Services
For certain bookings, payments may be held in escrow until services are completed. Release of escrow funds is subject to the terms agreed upon between the Client and Service Provider at the time of booking.
4.8 Cancellations and Refunds
Cancellations and refunds are governed by the cancellation policy agreed upon between the Client and Service Provider. Artistek platform fees are generally non-refundable unless we determine, in our sole discretion, that a refund is warranted.
4.9 Prohibition on Off-Platform Payments
All payments for bookings facilitated through Artistek must be completed exclusively through the Platform. Arranging, soliciting, or accepting payment for any booking outside of the Platform, regardless of the payment method used, is a direct and serious violation of these Terms.
This prohibition applies to all users, including venues, artists, musicians, and any other account type. "Off-platform payment" includes, but is not limited to, cash, check, wire transfer, peer-to-peer payment apps (e.g., Venmo, Zelle, PayPal), cryptocurrency, or any other method used to circumvent the Platform's billing and escrow system.
Users found to be engaging in off-platform payments are subject to the following consequences, which may be applied immediately and without prior warning:
- Immediate suspension of all associated profiles and account access
- Permanent removal from the Platform at Artistek's sole discretion
- Forfeiture of all Platform protections, including escrow coverage, contract enforcement, and dispute resolution services
- Loss of all accrued benefits, standing, reviews, and booking history associated with the account
- Potential legal action to recover unpaid platform fees, where applicable
Artistek reserves the right to investigate suspected violations, including reviewing communications conducted through the Platform's messaging system. By using the Platform, you consent to such monitoring for the purpose of enforcing these Terms.
If you become aware of another user soliciting off-platform payments, we encourage you to report it immediately via legal@artistek.io. We take these violations seriously and act on every confirmed report to protect the integrity of the Platform and the safety of every member.
Fees, Pricing, Booking Fees, and Future Paid Plans
Artistek may currently offer certain account features, profile features, or platform access free of charge during launch, beta, early access, promotional, or introductory periods. Free access is temporary, promotional, discretionary, and subject to change.
At this time, Artistek may charge a platform fee in connection with completed paid bookings made through the Service. Unless otherwise stated in the applicable booking flow, Artistek’s current platform booking fee may be calculated as a percentage of the total artist fee for a completed booking. Booking fees, payment processing fees, taxes, refunds, cancellations, and payout timing may vary depending on the booking, payment provider, location, and applicable terms shown at checkout or booking confirmation.
Artistek may introduce, modify, or discontinue paid subscriptions, premium features, account tiers, usage limits, transaction fees, booking fees, promotional pricing, professional tools, analytics, placement options, commerce tools, or other paid services at any time.
Current free access to the Service does not guarantee continued free access in the future. Artistek reserves the right to change its pricing, fees, plans, feature availability, account access, billing structure, and monetization model at any time, subject to applicable law and any required notice.
If Artistek introduces paid subscriptions, automatic renewals, paid account tiers, or materially changes fees applicable to your account, Artistek will provide notice and obtain consent where required by applicable law. You are responsible for reviewing all applicable pricing, renewal terms, cancellation terms, fees, and billing disclosures before purchasing a subscription, completing a booking, or using any paid feature.
Continued use of the Service after pricing, fee, plan, or feature changes become effective may constitute acceptance of those changes, unless otherwise required by applicable law.
Future Subscriptions and Automatic Renewals
Artistek may offer monthly, annual, promotional, trial, or other subscription plans in the future. If subscriptions are introduced, the specific price, billing period, renewal terms, included features, cancellation method, and any applicable trial or promotional terms will be disclosed at the time of purchase.
No user will be charged for a subscription unless the user affirmatively selects a paid subscription plan and provides valid payment authorization through Artistek’s approved payment flow.
If a subscription renews automatically, Artistek will disclose the automatic renewal terms before purchase and will provide cancellation methods as required by applicable law. Subscription cancellation will stop future renewals but may not automatically refund amounts already paid unless required by law or stated in the applicable plan terms.
Artistek may change subscription pricing, included features, or plan availability in the future. Where required by law, Artistek will provide advance notice of material subscription changes and obtain consent where required.
No Guarantee of Continued Free Access
Any free access, free profile, free account, free feature, beta access, early access, launch-period access, promotional access, or trial access is provided at Artistek’s discretion. Artistek does not guarantee that any account type, feature, profile, service, workflow, or tool will remain free permanently.
Artistek may require payment for continued access to certain features, account types, tools, services, or usage levels in the future. If paid access is required for a feature or account type you use, Artistek will provide notice as required by applicable law and will not charge you unless you authorize payment through the applicable payment flow.
4b. Tax and Record-Keeping
Artistek facilitates payments between venues, promoters, and performers. Artistek does not issue 1099-NEC or other tax forms to artists or musicians. Venues and promoters who pay for services may have their own tax reporting obligations.
- Tax reporting for amounts processed through Stripe Connect is handled by Stripe, not Artistek
- Expense and mileage tracking tools are record-keeping aids only and do not constitute tax preparation or advice
- CPA-ready exports summarize data you entered in Artistek; your CPA determines deductibility and filing requirements
- You are responsible for consulting a qualified tax professional regarding your tax obligations
5. AI-Powered Services
The Platform uses artificial intelligence to provide vendor matching and recommendations. While we strive for accuracy, AI-generated suggestions are provided "as is" and should be independently verified. You acknowledge that:
- AI recommendations are based on available data and may not be perfect
- You are responsible for evaluating and selecting Service Providers
- Artistek is not liable for AI-generated recommendations
- AI features may be modified or discontinued at any time
6. Intellectual Property
6.1 Artistek Property
The Platform and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of Artistek and its licensors. The Platform is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used without our prior written permission.
6.2 Feedback
Any feedback, suggestions, or ideas you provide about the Platform become the property of Artistek, and we may use such feedback without compensation to you.
7. Privacy
Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.
8. Disclaimers
8.1 No Endorsement
Artistek does not endorse any Service Provider or Client. We do not guarantee the quality, safety, or legality of services offered, the truth or accuracy of listings, or the ability of Service Providers to deliver services or Clients to pay for services.
8.2 No Warranty
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ARTISTEK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
8.3 Release
You release Artistek from all liability for any claims, damages, or disputes arising from or related to bookings or interactions with other users.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARTISTEK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
IN NO EVENT SHALL ARTISTEK'S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY YOU TO ARTISTEK IN THE SIX MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
10. Indemnification
You agree to indemnify, defend, and hold harmless Artistek, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:
- Your use of the Platform
- Your violation of these Terms
- Your violation of any rights of another party
- Your User Content
- Your bookings or interactions with other users
11. Termination
We may terminate or suspend your account and access to the Platform immediately, without prior notice or liability, for any reason, including if you breach these Terms.
Upon termination, your right to use the Platform will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive.
12. Dispute Resolution and Binding Arbitration
Please read this Section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.
Agreement to Arbitrate
You and Artistek agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your account, any booking, purchase, RSVP, listing, payment, payout, escrow release, refund, cancellation, content moderation action, account suspension, or any other relationship between you and Artistek (each, a "Dispute") will be resolved exclusively through final and binding arbitration, rather than in court, except as expressly set forth in Sections 12.6 (Exceptions) and 12.7 (Opt-Out) below.
The Federal Arbitration Act (9 U.S.C. §§ 1–16) governs the interpretation and enforcement of this arbitration agreement. The arbitrator, and not any court, shall have exclusive authority to resolve all Disputes regarding the formation, existence, validity, interpretation, applicability, enforceability, or scope of this arbitration agreement, except that the opt-out provision in Section 12.7 may be enforced by a court.
Informal Resolution First
Before initiating arbitration, you agree to first contact us at legal@artistek.io and provide a written description of the Dispute, your contact information, and the relief sought ("Dispute Notice"). The Dispute Notice must be individualized and must not be part of a mass filing.
If the Dispute is not resolved within sixty (60) days after Artistek receives your Dispute Notice, either party may commence arbitration as provided below. The running of any limitations period shall be tolled during this informal resolution period.
Arbitration Rules and Forum
Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules if you are an individual using the Services primarily for personal, family, or household purposes, or under its Commercial Arbitration Rules if you are a business entity or use the Services primarily for commercial purposes, in each case as modified by this Section 12.
The AAA rules are available at www.adr.org. If the AAA is unavailable or unwilling to administer the arbitration, the parties will select an alternative administrator, or if they cannot agree within thirty (30) days, a court of competent jurisdiction in Los Angeles County, California may appoint the administrator.
Unless you and Artistek agree otherwise, or unless applicable law requires otherwise, the seat of arbitration shall be Los Angeles County, California. Hearings may be conducted in person, by videoconference, or based on written submissions, as determined by the arbitrator in accordance with the applicable AAA rules.
The arbitrator may award the same damages and relief that a court could award, subject to applicable law and this Section 12. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class Action, Representative Action, and Jury Trial Waiver
YOU AND ARTISTEK AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING.
THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S DISPUTES AND MAY NOT PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING UNLESS ARTISTEK AND YOU BOTH AGREE IN WRITING AFTER THE DISPUTE ARISES.
YOU AND ARTISTEK WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE SUBJECT TO THIS ARBITRATION AGREEMENT.
Mass Arbitration and Bellwether Procedures
If twenty-five (25) or more similar Disputes are filed against Artistek by the same or coordinated counsel within a one-hundred-eighty (180) day period ("Mass Filing"), the parties agree that the administrator shall batch or group cases for initial processing.
For Mass Filings, a bellwether process may be used: a limited number of representative cases will be selected for arbitration first, and the parties will engage in good-faith mediation after those cases are resolved. Remaining cases may be resolved based on the bellwether outcomes, individual settlement, or individual arbitration, as permitted by applicable law and the administrator's rules.
Nothing in this Section prevents either party from opting out of arbitration as provided in Section 12.7 on an individual basis.
Exceptions to Arbitration
Notwithstanding Section 12.1, either party may:
- Bring an individual action in small claims court if the Dispute qualifies and the court has jurisdiction, provided the action remains on an individual basis;
- Seek temporary or preliminary injunctive relief in a court of competent jurisdiction to prevent unauthorized use or abuse of the Services, infringement or misappropriation of intellectual property rights, or violation of confidentiality or data security obligations, pending completion of arbitration on the merits; or
- Bring an individual action in court for disputes that applicable law expressly permits to be resolved in court and that cannot be arbitrated as a matter of law.
30-Day Right to Opt Out
You may opt out of this arbitration agreement within thirty (30) days of the date you first accept these Terms (or within thirty (30) days of any material change to this Section 12 if Artistek provides notice of the change and a new opt-out opportunity, where required by law).
To opt out, you must send a written notice to Artistek, Inc., 1401 Lavaca St PMB 40464, Austin, TX 78701, Attn: Legal — Arbitration Opt-Out, and email a copy to legal@artistek.io. Your notice must include your full name, the email address associated with your account, the Service you use (Artistek.io, Artistek.live, or Artistek.shop), and a clear statement that you wish to opt out of arbitration.
If you opt out, the rest of these Terms will continue to apply. Disputes that are not subject to arbitration will be resolved in the courts specified in Section 13.1 (Governing Law and Venue), subject to applicable law.
Arbitration Fees and Costs
Payment of filing, administration, and arbitrator fees will be governed by the applicable AAA rules. If you demonstrate that arbitration costs would be prohibitive compared to litigation costs, Artistek will pay as much of your filing, administration, and arbitrator fees as the arbitrator deems necessary to make arbitration accessible.
Each party shall bear its own attorneys' fees unless the arbitrator awards fees and costs to the prevailing party as permitted by applicable law and the AAA rules.
User-to-User Disputes
Artistek is not a party to agreements between users (for example, between a venue and an artist, a promoter and an artist, a buyer and a seller, or a fan and an artist). Disputes solely between users regarding performance, payment outside the Platform, merchandise quality, or event experience should be resolved directly between those users.
If your Dispute with Artistek arises from or relates to a booking, purchase, RSVP, payout, escrow decision, or other transaction facilitated through the Services, this Section 12 applies to your Dispute with Artistek. App-specific transaction categories are described in Section 12.10 below.
App-Specific Transaction Categories
The following categories describe how this arbitration agreement applies to transactions on each Artistek property. All categories remain subject to Sections 12.1–12.9.
Artistek.io — Booking and Operations Disputes
Artistek.io facilitates professional booking and operational workflows among artists, venues, promoters, production teams, and related accounts. Disputes with Artistek arising from or relating to Artistek.io may include, without limitation:
- Venue ↔ Artist booking inquiries, confirmations, contracts, cancellations, escrow funding or release, payouts, platform fees, or account actions related to a booking;
- Promoter ↔ Artist lineup coordination, multi-act events, funding source (venue-funded vs. promoter-funded) workflows, escrow, payouts, or platform fees;
- Venue ↔ Promoter operational coordination, event logistics, or platform-mediated communications related to a confirmed or proposed event;
- Disputes regarding digital contracts, riders, calendars, roster tools, expense or mileage records, tax-prep exports, or other Artistek.io features; and
- Any Dispute regarding Artistek's role as payment facilitator, record-keeper, or platform operator in connection with the foregoing.
Artistek does not guarantee performance by any user. Arbitration with Artistek does not replace any contractual remedies users may have against each other under a booking contract, except as otherwise required by law.
Survival
This Section 12 survives termination of your account or cessation of use of the Services and continues to apply to Disputes arising from your prior use of the Services.
13. Accessibility
Artistek is committed to making the Services accessible to users with disabilities and to complying with applicable accessibility laws, including the Americans with Disabilities Act (ADA) and the California Unruh Civil Rights Act.
Accessibility Commitment
We strive to design and maintain the Services so that users with disabilities can access core features, including account registration, profile management, booking and event discovery, checkout (where available), and customer support.
Our target conformance level is Web Content Accessibility Guidelines (WCAG) 2.1 Level AA for web-based Services, where technically feasible. Because the Services evolve, newly released features may not immediately meet this target; we work to remediate barriers on a prioritized basis.
Reasonable Accommodations and Support
If you require a reasonable accommodation to use the Services, or need assistance accessing content or completing a transaction, contact us at accessibility@artistek.io or legal@artistek.io with:
- A description of the barrier you encountered;
- The Service and page or feature involved (Artistek.io, Artistek.live, or Artistek.shop);
- Your preferred contact method; and
- Any assistive technology you use, if relevant.
Alternative Formats
Upon request, we will endeavor to provide important notices, summaries of these Terms, or other essential communications in an alternative format that meets your needs, such as large print, plain language, or accessible electronic format, within a reasonable time.
Third-Party Content and Venues
User-generated content, embedded media, third-party payment flows (including Stripe), and physical venues or events are not fully under Artistek's control. We encourage users to provide accessible listings and event information where possible.
California Residents
California residents with accessibility concerns may contact us at the addresses above. We will investigate complaints in good faith and attempt to resolve barriers in accordance with applicable California and federal law.
14. General Provisions
14.1 Governing Law and Venue
These Terms shall be governed by the laws of the State of California, without regard to its conflict of law provisions. For Disputes not subject to arbitration (or if you validly opt out under Section 12.7), you and Artistek consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.
14.2 Changes to Terms and Pricing
We reserve the right to modify these Terms at any time, including any pricing, fee schedules, or subscription structures described herein. Changes to fees and pricing may take effect immediately upon posting and do not require advance notice, as described in Section 4.2. For other material changes to these Terms, we will endeavor to notify you by email or through the Platform. Your continued use of the Platform after any changes become effective constitutes your acceptance of the revised Terms, including any revised pricing.
14.3 Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published on the Platform, constitute the entire agreement between you and Artistek.
14.4 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
14.5 No Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
15. Contact Information
If you have any questions about these Terms, please contact us at:
Artistek, Inc.
1401 Lavaca St PMB 40464
Austin, TX 78701
Email: legal@artistek.io
Accessibility: accessibility@artistek.io
By using Artistek, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.